At Park Hotel Vossevangen, we process your personal data in various contexts, e.g. when you order services from us, stay at our hotel or use services that we offer. Our privacy statement contains information about how we process personal data. Below you will also find contact information should you have any questions or wish to request access to your personal data.
We process your personal data in accordance with the applicable Norwegian data protection regulations, hereinafter referred to as the GDPR.
2. Controller of your personal data
Park Hotel Vossevangen AS, hereinafter referred to as Park Hotel Vossevangen, org. no. 919 356 650, Uttrågata 3, 5700 Voss, telephone ++47 56 53 10 00, email booking@parkvoss.no is the controller of personal data in our systems for booking, invoicing and hotel operations. We are also responsible for the processing related to our marketing and to emails sent to our customers and other contacts.
3. Processing of personal data in connection with booking accommodation and stays
In connection with bookings made by you or by others on your behalf, we process the personal data we need in order to fulfil the agreement on the booking and purchase of services. This refers to information that you have provided to us directly, or via a travel agency or an agent. We process, for example, information about your identity, contact information and payment information. In addition, we process other information you may have provided that is important for your stay with us. This may refer to information about allergies or special requests regarding your stay. We register all purchases and bookings you make with us, e.g. spa, restaurant and room service, so that we can deliver these services and so that you can pay for them. Contact by email before, during and after your stay, by telephone and email, may occur.
We process such data in our system for 18 months. The data is then automatically depersonalised.
4. Processing of personal data for marketing purposes
When you subscribe to our newsletter, we store and use your email address to send you news and offers from us.
We also use your email address or your telephone number to send news and offers in accordance with the rules on existing customer relationships. You will only receive our newsletter if you have consented to it. You may withdraw any consent you have previously given us at any time. You can also opt out of receiving it by sending an email to booking@parkvoss.no
5. Processing of personal data for other purposes
If you contact us, or otherwise approach us with enquiries, we process the personal data you provide to the extent necessary to respond to and log your enquiry. The basis for this is legitimate interests: being able to fulfil agreements with you, or to respond to your enquiries.
In addition to the processing described in our privacy rules or based on your consent, we may in some cases be required to process personal data when applicable regulations, including the data protection regulation and the GDPR, a valid order from a public authority or a court decision permit us to do so.
6. Disclosure of personal data and processing required by law
We do not disclose your personal data to third parties without your consent, or unless applicable laws, including the data protection regulation and the GDPR, a valid order from a public authority or a court permit or require us to do so.
To avoid misunderstandings, we wish to clarify that the use of data processors to process data for our own purposes is not considered disclosure.
As a natural person, you have a number of rights under the data protection regulation.
You have the right to request information about, rectification of and erasure of the personal data we process about you. You also have the right to request restriction of processing, the right to object to processing and the right to data portability.
To exercise your rights, you can send us an email at booking@parkvoss.no. We will respond to your request as soon as possible, and no later than within 30 days.
We will ask you to confirm your identity or to provide additional information before we allow you to exercise your rights with us. We do this to ensure that we only disclose your personal data to you – and not to someone pretending to be you.
We use cookies to improve the user experience on our website. A cookie is a small text file that is stored on your device (e.g. your smartphone, computer or tablet). Cookies help identify which pages are visited on our website. The information stored using cookies may include, for example, how you use the website, which browser you use and which web pages you have visited.
A persistent cookie remains on your device for a predetermined period of time. A session cookie is stored temporarily in your device’s memory while you are on our website. Session cookies are deleted when the browser is closed. We use both persistent cookies and session cookies.
If you do not want our website to store cookies on your device, you can disable cookies in your browser. If you disable cookies, the functionality of our website will be reduced.
9. Changes to the privacy statement or processing
We continuously work on developing and improving our services for our customers. This may change the approach to or scope of our processing of personal data. The information we provide in this privacy statement will therefore be amended and updated from time to time. We will also amend our privacy rules in connection with new regulations or if the practice of the authorities so requires.
